Frequently Asked Questions
Welcome to our FAQ page. We have gathered some answers to the most common questions we receive from those who wish to sell their devices. As soon as you have found the question you want an answer for, from the list underneath, click on it and you will be taken directly to your answer. We hope that you find all the things you need to know on this FAQ page, but if you have other questions that haven't been answered, don't hesitate to contact our friendly team.
- What is Recyclezone?
- How do I get a price?
- Can I still get a price if my phone is broken?
- What will happen to my SIM card?
- How will I be paid?
- What's an IMEI number?
- Can a locked phone be recycled?
- What if I can't find my phone on your website?
- I dropped my tablet in the bath. Will I still be able to get some money for it?
- Can you tell me how much my phone is worth?
- Will postage cost me anything?
- How do I know I am defining the condition of my gadget correctly?
- What do I have to do before I post my phone?
- Why is a price slightly different when I click through to a recycler's website?
- I sent my mobile to you and I've not had my money?
- Can I become a buyer on Recyclezone?
- Have a question that you can't find the answer to?
What is Recyclezone?
Recyclezone is known for being a great recycling comparison site. You'll find the most up-to-date prices offered by all major recycling sites, for a variety of gadgets such as: mobile phones, tablets, iPods, smartwatches and cameras. When you search for your gadget or phone on our website, we will show you everything you need to know in a simple table for easy comparison. We will provide you with information including: how much your device would be worth, who will purchase it and what sort of service you can expect to receive from each recycler. Our job is to give you the greatest deal possible for you to be able to recycle all your gadgets with ease. By using Recyclezone, you will discover where to get the most money for your mobile phone or gadget without having to trawl through any other sites. We will do all the tough work for you and make sure that recycling your electronics is a breeze.
How do I get a price?
Getting a price is simple. Just pop the type of device you would like to recycle into the search box at the top of the page and scroll through the items listing page to find the best deal. You can also search for your gadget by brand, if it is easier for you, by using the Sell My Phone or Sell My Tablet links on the navigation bar at the top of the webpage. The best prices will be shown on the product page for your gadget, but you must make sure to click the exact type (colour, memory size, condition etc.) so the site can display the most accurate value of your gadget. When you have chosen the best deal for you, click the 'Sell Now' button.
Can I still get a price if my phone is broken?
Yes, absolutely! Even broken phones and tablets can be recycled at most of their regular value. By using our website, Recyclezone, you can compare the prices of faulty electronics from our selection of reliable buyers. It's a great way to make money from old mobiles and other devices which aren't useful to you anymore and you want to recycle. A broken gadget can just as easily be recycled as a working one - it is not a problem! On our product page you will be able to find the best prices offered for your faulty device by clicking the option 'Broken or Faulty'. It is important to bear in mind that different recyclers have different standards in terms of how they would describe a gadget as broken. For things such as water damage, you probably won't have much luck, but double-check the recyclers' FAQs so you are aware of what you can and can't send them.
What will happen to my SIM card?
It's always best to take out the SIM card before sending off a mobile phone or tablet to the recycler. A SIM card is yours to keep even if you have made the decision to sell your device. Your SIM card will not be returned to you by Mobile phone recyclers if the event that you leave one in your device. Always check that you put it in your new phone or somewhere else where it will be safe, e.g. an envelope that you can store somewhere.
How will I be paid?
Perhaps the most important question on this FAQ page! The most common way you will be paid by most of our recyclers is through bank transfers and PayPal, however, each of our recyclers have a favoured way of sending you the money for your device. Usually, most recyclers will offer payment through bank transfers or cheques. On the listing page, after you have searched for your tablet or mobile phone, there is a column named 'Payment' which will show you how you will be paid by each recycler. We have referred to Faster Payment as “Sameday” - this is something to keep an eye out for if you want to receive your payment as soon as possible.
What's an IMEI number?
IMEI is an acronym for International Mobile Equipment Identity. When a mobile phone is manufactured, it is given its very own serial number. This number will never change, and it is unique to your mobile device. The number consists of about 15 digits and you can find it under the battery, on the back of your phone. If you cannot find it by doing this, you can (on most phones) type in *#06#* into your phone's keypad, your phone will display its original IMEI number, so be ready to write it down.
Can a locked phone be recycled?
It depends on which type of lock there is on your phone. It may be possible to sell the phone, but at a reduced price. If your phone is locked with a PIN (when you enter you PIN and you cannot access the phone) then you may be able to sell your phone as 'broken'. The worst block happens when the IMEI has been recorded as lost or stolen, in this case, it will be unlikely that your phone would be accepted. If you are still unsure about this, just enter the make and model of your mobile device into our search box on https://www.recyclezone.org.uk/ and choose your recycler and then take a look at their Terms and Conditions or FAQs pages.
What if I can't find my phone or gadget on your website?
The devices we display are ones we know are in demand by electronic recyclers. If your phone is not listed on our website it normally means that your device is perhaps not desired right now - we're sorry! But make sure to keep checking back if you think that your device would be worth something. In that case, it is possible that one of the larger companies will buy it in the future.
I dropped my tablet in the bath. Will I still be able to get some money for it?
Gadgets that have water damage are normally considered to be 'beyond economical repair'. Meaning it won't be suitable for anybody else to use. After entering your make and model on our website, choose a recycler and take a look at their Terms and Conditions or FAQs for the most accurate pricing. It is not impossible that recyclers may offer you some money for your water-damaged phone, but it's likely that you can only send it off to be recycled (free of charge you can find a recycler with a freepost address).
Can you tell me how much my phone is worth?
This is exactly what we are here for - we will tell you the best prices provided by major recyclers, so you can get the most impressive deals for your phones and gadgets right here on Recyclezone. By using our search box, you will find the BEST price for recycling your unwanted mobiles phones and gadgets. This is guaranteed! If you're still confused about how our site works, be sure to contact us.
Will postage cost me anything?
A freepost envelope comes as standard with most major recyclers. However, be cautious about sending highly priced phones and gadgets (anything over £50). If this is the case, it is a good idea to go to your local post office and buy a silver Special Delivery envelope. This will insure you for up to £500, just in the event that the postman handles your phone without caution when it's on its way to the recycler. Make sure to check your chosen recyclers Terms & Conditions and take note of their delivery conditions. We have also made it possible for you to see which recycler offers a freepost address or freepost envelope.
How do I know I am defining the condition of my gadget correctly?
Each recycler will have slightly different classifications for what they define as 'faulty' 'broken' or 'non-working' to what we may describe on our site. There's no way we can tell you 100% of the time what condition you should choose because we compare a variety of recyclers. However, we can provide you with a general idea of what to search for when determining which condition your gadget is in:
For an item to be classed as 'working condition', it must:
- Be able to switch on and off
- Have a screen which works, and you can see what you are doing
- Have no broken features, for example: microphone, speaker aerial etc
- Have its original battery which is still functioning
- Have no signs of water damage
To class an item as 'faulty' (damaged, broken or non-working condition) will only be possible if:
- It has a screen which is broken or bleeding
- It doesn't turn on
- It has been subject to water damage
- It has a broken microphone/speaker
- Its camera is broken
- It has a broken aerial
- There has been damage to the memory card or SIM card trays
However, the rule of thumb usually is: of you think your device is broken, the recyclers will have the same opinion. If you send off your gadget as being in 'working' condition and it isn't - the recycler will offer you the actual value for it instead of what you were expecting to receive for a 'working' gadget.
What do I have to do before I post my phone?
Be sure that you have wiped all your personal data from your mobile phone, including your SIM card, the memory card and any other data which is kept on the phone's history. If you are sending your smartphone to the recyclers it is advisable to remove all your contacts, texts and emails, images and accounts such as Facebook and other social media you may be logged into. You can easily do this by going onto your settings and selecting “Backup/Restore” alternatively you can try by selecting “System/Security”. It is extremely important to clear out all your data from your device and once you have done this, you are ready to post it!
Why is a price slightly different when I click through to a recycler's website?
We regularly check and update the prices offered by our recyclers, however, it's possible that they have altered their prices and it has not yet been reflected on our site. We also work closely with networks that are responsible for passing the details onto us. Errors within the prices we suggest does not happen often, but if you happen to notice that our website isn't giving you accurate information, be sure to let us know so we can fix the problem.
I sent my mobile to you and I've not had my money
We apologise that your experience hasn't been as good as you had hoped. Recyclezone is a comparison site for recycling which collects a list of all the deals which are offered by numerous recyclers. Recyclezone does not buy any of the gadgets or phones you send - we just provide you with impressive prices from the companies that do. If you are encountering a problem, then speak to the recycler directly. You can find their contact information on their “Contact Us” link located on their homepage. Also, make sure to check you're emails (including junk emails) for any updates from your recycling company. Some recyclers have a different name for trading so check the subject lines too which should refer to your order or gadget.
Can I become a buyer on Recyclezone?
Of course! We ideally want somebody with great customer service abilities and excellent online reviews to join us. If you have your own existing recycling website, we can assist you with integrating your system with Recyclezone and get you some extra sales. If you need more information about this, be sure to contact us.